Urbix logoURBIX

Privacy Policy

1. General Provisions

This Privacy Policy explains how URBIX, LDA (“URBIX”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when users access or use the URBIX website, mobile application, digital platform, and related services.

By using URBIX, you confirm that you have read and understood this Privacy Policy.

2. Data Controller

URBIX, LDA

Registration number / NIPC: 519227387

Registered address: Rua Prudêncio Franco da Trindade, 4, 2655-344 Ericeira, Lisboa, Portugal

Contact email: support@urbix-x.com

URBIX acts as the data controller for the processing of personal data described in this Privacy Policy.

3. Personal Data We Collect

3.1 Account Data

  • name;
  • email address;
  • phone number;
  • account identifiers.

3.2 Vehicle Data

  • license plate number;
  • vehicle make and model;
  • vehicle color;
  • vehicle photo;
  • other vehicle-related data provided by the user.

3.3 Parking and Usage Data

  • parking session information;
  • user actions in the application;
  • interaction with Service functions;
  • system logs.

3.4 Payment Data

  • payment status;
  • payment amount;
  • technical transaction parameters.

URBIX does not store full bank card details. Payments are processed by third-party payment providers.

3.5 Technical Data

  • IP address;
  • device type;
  • operating system;
  • application version;
  • crash logs.

3.6 Location Data

  • precise or approximate location, if enabled by the user;
  • motion-related data used for parking-related functionality.

3.7 Camera and Image Data

  • vehicle photos;
  • images uploaded by the user;
  • images used for vehicle recognition.

4. Purposes of Processing

We use personal data to:

  • provide and operate the Service;
  • manage parking sessions;
  • coordinate users in parking-related scenarios;
  • process and transfer payments;
  • calculate commissions and service fees;
  • provide customer support;
  • improve the product;
  • prevent fraud, abuse, and misuse;
  • ensure security and system integrity;
  • comply with legal obligations.

5. Legal Bases for Processing

URBIX processes personal data on the following legal bases:

  • performance of a contract — to provide the Service;
  • legitimate interests — to operate, improve, secure, and analyze the platform;
  • legal obligations — where processing is required by applicable law;
  • user consent — where required, including for location, camera, notifications, Bluetooth, or motion-related permissions.

6. Cookies and Similar Technologies

URBIX may use cookies and similar technologies to:

  • ensure the proper operation of the website;
  • analyze user behavior;
  • improve the Service;
  • maintain security.

Types of cookies may include:

  • necessary cookies — required for the website to function;
  • analytics cookies — used to understand how the Service is used;
  • functional cookies — used to improve user experience.

You may manage cookies through your browser settings.

7. Sharing of Personal Data

URBIX may share personal data with:

7.1 Payment Providers

For processing payments and related transactions.

7.2 Parking Infrastructure Partners

For enabling parking-related scenarios and Service functionality.

7.3 Technology Service Providers

Including hosting, cloud infrastructure, analytics, notifications, communications, security, and support providers.

7.4 Public Authorities

Where required by law, regulation, court order, or other legal process. URBIX does not sell personal data.

8. International Data Transfers

Personal data may be transferred outside the European Economic Area. Where such transfers occur, URBIX will use appropriate safeguards, including:

  • Standard Contractual Clauses;
  • other lawful mechanisms permitted under GDPR.

9. Data Retention

URBIX retains personal data only for as long as necessary for the purposes described in this Privacy Policy.

Indicative retention periods:

  • account data — while the account exists;
  • payment-related data — up to 5 years where required by law or accounting obligations;
  • logs and analytics data — up to 12 months;
  • support communications — up to 24 months;
  • technical and security data — for as long as necessary to maintain security and investigate incidents.

After the applicable retention period, data is deleted or anonymized.

10. User Rights under GDPR

If you are located in the European Union or otherwise protected by GDPR, you may have the following rights:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to restriction of processing;
  • right to data portability;
  • right to object to processing;
  • right to withdraw consent where processing is based on consent.

To exercise your rights, contact: support@urbix-x.com

You also have the right to lodge a complaint with a competent supervisory authority.

11. Data Security

URBIX applies reasonable technical and organizational measures to protect personal data, including:

  • access control;
  • encryption where appropriate;
  • secure infrastructure;
  • monitoring;
  • incident response procedures.

However, no digital system can be guaranteed to be completely secure.

12. Data Processing Agreement

Where URBIX processes personal data on behalf of partners, such as parking operators or infrastructure partners, URBIX may act as a data processor.

In such cases:

  • processing may be governed by a separate Data Processing Agreement;
  • URBIX processes data according to the controller’s documented instructions;
  • appropriate data protection measures are applied in accordance with GDPR.

13. Children’s Data

The Service is not intended for persons under the age of 18.

URBIX does not knowingly collect personal data from children. If such data is identified, it will be deleted.

14. Third-Party Services

The Service may include integrations with third-party services.

URBIX is not responsible for the privacy practices of third-party services. Users should review the privacy policies of such third parties separately.

15. Changes to This Privacy Policy

URBIX may update this Privacy Policy from time to time.

If changes are material, URBIX will make reasonable efforts to notify users through the website, application, email, or other available communication channels.

The updated version will take effect on the date stated at the top of this page.

16. Contact

For questions about this Privacy Policy or the processing of personal data, please contact:

URBIX, LDA
Rua Prudêncio Franco da Trindade, 4
2655-344 Ericeira, Lisboa, Portugal

Email: support@urbix-x.com