Terms and Conditions

Welcome to URBIX.

These Terms of Use govern access to and use of the URBIX website, mobile application, digital platform, parking-related functions, payment functions, and related services.

By using the website, application, or any URBIX services, you confirm that you have read, understood, and accepted these Terms. If you disagree with them, please do not use URBIX.

1. Company Information

The URBIX service is operated by:

• URBIX, LDA
• Legal form: Sociedade por Quotas
• Registration number / NIPC: 519227387
• Registered address: Rua Prudêncio Franco da Trindade, 4, 2655-344 Ericeira, Lisboa, Portugal
• Manager: Andrii Mandryk
• Company representation: with the intervention of one manager

URBIX, LDA was registered on 26 January 2026. The company’s main activity is related to the creation, development, management, and operation of a digital intermediation platform for the temporary transfer of public parking spaces between private individuals, as well as related digital, technical, analytical, and platform services.

In these Terms, “URBIX”, “we”, “us”, or “our” means URBIX, LDA.

2. Purpose of the Service

URBIX is a digital platform designed to help users search for, coordinate, manage, and pay for parking-related scenarios.

The Service may include:

• searching for and displaying parking opportunities;
• coordination between a user who is leaving a parking space and a user who wants to take that space;
• management of parking sessions;
• registration of a vehicle and license plate;
• processing or transfer of payments between users;
• charging an intermediation commission;
• charging a fee for using the platform;
• technical support;
• data analytics;
• development and support of digital solutions related to parking infrastructure.

URBIX acts as a technological and operational intermediation platform between users. The company does not own parking spaces, does not directly operate parking facilities, and does not charge for parking itself unless expressly stated in a specific user scenario or contractual terms.

3. Who May Use the Service

URBIX may be used by persons who are legally capable of entering into binding agreements under applicable law.

The user must provide accurate, up-to-date, and complete information, including:

• name and contact details;
• vehicle details;
• license plate number;
• payment details, where required;
• other information required for the operation of the Service.

The user confirms that they have the right to use the vehicle added to their URBIX account.

4. User Account

Access to certain URBIX functions may require creating an account or completing an onboarding process.

The user is responsible for:

• keeping their login credentials secure;
• ensuring that account information is accurate;
• promptly updating outdated information;
• all actions performed through their account, unless caused by an error or breach on the part of URBIX.

URBIX may temporarily restrict or suspend access to an account if there are reasonable grounds to believe that the account is being used in violation of these Terms, for fraud, payment avoidance, abuse of the Service, or infringement of other users' rights.

5. Vehicles and License Plates

To use the Service, the user may add vehicle information, including:

• license plate number;
• make;
• model;
• color;
• vehicle photo;
• additional technical or identification data.

The user confirms that:

• the information provided is accurate;
• they have the right to link the specified vehicle to their account;
• they will not add another person’s vehicle without authorization;
• they will not use fake, incorrect, or misleading data.

The license plate may be used as a key identifier of a parking session, especially in scenarios involving automated entry, exit, vehicle recognition, or interaction with parking infrastructure.

6. Parking Sessions

A parking session may be created in one of the following ways:

• manually by the user;
• through the mobile application;
• by scanning a parking ticket;
• through license plate recognition;
• through integration with a parking system;
• through automatic detection of a parking event.

Parking session data may include:

• parking location;
• start time;
• duration;
• session status;
• amount payable;
• payment status;
• entry or exit data;
• additional information provided by a parking operator or infrastructure system.

The user must independently check the accuracy of the displayed information before confirming payment, completing a session, or leaving a parking facility.

7. URBIX Intermediation Model

URBIX provides a technological platform that may be used to coordinate users in connection with the temporary transfer or release of a parking space.

According to the company’s registered activity description, URBIX provides digital intermediation aimed at facilitating the temporary transfer of public parking spaces between private individuals, allowing the coordination of space availability and the arrival of another interested user.

URBIX does not guarantee that:

• a specific parking space will be available at the time of arrival;
• another user will perform an expected action at the expected time;
• the parking situation will not change due to reasons beyond URBIX’s control;
• a parking facility or infrastructure will operate without errors.

URBIX may establish rules, restrictions, and algorithms for matching mechanisms, queues, priorities, statuses, and user scenarios.

8. Payments and Commission

URBIX may enable the transfer of payments between users and/or the processing of payments through third-party payment providers.

At this stage, URBIX plans to operate primarily as an intermediation platform: transferring payments between participants in the relevant parking scenario and charging a commission for the use of the Service.

URBIX may charge:

• an intermediation commission;
• a service fee;
• a fee for using specific platform functions;
• other charges clearly shown to the user before confirming the transaction.

Payments may be processed by third-party payment providers. In such cases, the user also agrees to the terms of the relevant payment provider.

The user agrees to:

• use a valid payment method;
• not carry out fraudulent payment transactions;
• not attempt to bypass payment;
• pay applicable fees, commissions, tariffs, and charges;
• check the amount before confirming payment.

If a payment fails, URBIX may restrict access to certain Service functions until the debt or payment error is resolved.

9. Refunds and Disputed Payments

Refunds are reviewed only through direct contact with URBIX support. If the user believes that an incorrect amount was charged, they must contact: support@urbix-x.com

The request should preferably include:

• account email or phone number;
• vehicle license plate number;
• date and time of the parking session;
• parking location;
• payment amount;
• description of the issue.

The refund decision may depend on:

• the nature of the payment;
• rules of the parking scenario;
• terms of the payment provider;
• status of the parking session;
• applicable law.

URBIX will review the request within a reasonable period and inform the user of the result.

10. Prohibited Use

The user must not:

• use URBIX for unlawful purposes;
• provide false data;
• register another person’s vehicle without authorization;
• bypass payment or parking rules;
• interfere with the operation of the platform;
• attempt to gain unauthorized access to URBIX systems;
• use automated tools to collect data without authorization;
• violate the rights of other users;
• create artificial, fraudulent, or misleading parking scenarios;
• use the Service in a way that may harm URBIX, users, partners, or parking infrastructure.

11. Service Availability

URBIX aims to ensure stable operation of the Service; however, it does not guarantee uninterrupted, error-free, or permanent availability of all functions.

The Service may be temporarily unavailable due to:

• technical maintenance;
• infrastructure failures;
• errors of third-party providers;
• connectivity issues;
• GPS, Bluetooth, camera, or device permission errors;
• restrictions imposed by parking operators;
• payment failures;
• external circumstances beyond URBIX’s control.

URBIX may change, update, restrict, or discontinue specific Service functions without prior notice where necessary for product development, security, legal compliance, or operational resilience.

12. Device Permissions

Some URBIX functions may require access to:

• geolocation;
• camera;
• push notifications;
• Bluetooth;
• motion data;
• other system permissions of the device.

If the user disables the required permissions, certain functions may work incorrectly or become unavailable.

The user may manage permissions through their device settings.

13. Third-Party Services

URBIX may use or integrate with third-party services, including:

• payment systems;
• parking operators;
• mapping services;
• geolocation services;
• license plate recognition services;
• image processing services;
• cloud infrastructure;
• notification services;
• analytics tools.

URBIX is not responsible for third-party services that are outside URBIX’s direct control, but will make reasonable efforts to resolve issues affecting the user experience.

14. Personal Data Protection

URBIX processes personal data in accordance with the Privacy Policy: /privacy

The Privacy Policy describes:

• what data is collected;
• why it is used;
• the legal basis for processing;
• who it may be shared with;
• how long it is stored;
• what rights the user has.

By using URBIX, the user confirms that they have reviewed the Privacy Policy.

15. Intellectual Property

All rights to the website, application, software, interfaces, design, texts, logos, trademarks, algorithms, databases, and other URBIX elements belong to URBIX, LDA or its licensors.

The user receives a limited, non-transferable right to use the Service solely in accordance with these Terms.

It is prohibited to:

• copy the Service;
• modify it;
• create derivative products;
• decompile or reverse engineer it;
• use URBIX elements without written permission;
• use the URBIX brand in a way that may be misleading.

16. Feedback

If the user sends URBIX ideas, suggestions, comments, bug reports, or product improvement proposals, URBIX may use such feedback to develop the Service without additional consent or compensation, unless otherwise agreed in writing.

17. Suspension or Termination of Access

URBIX may temporarily restrict, suspend, or terminate the user’s access to the Service if:

• the user violates these Terms;
• false data is provided;
• signs of fraud are detected;
• the user abuses the Service;
• the rights of other users are violated;
• payments fail or are disputed without valid grounds;
• this is required by law, a regulator, a court, a payment provider, or a partner;
• continued use of the Service creates legal, financial, technical, or reputational risk.

The user may stop using the Service at any time.

18. Limitation of Liability

To the maximum extent permitted by law, URBIX is not liable for:

• absence of an available parking space;
• actions or omissions of other users;
• errors of a parking operator;
• failures of payment providers;
• incorrect data provided by the user;
• fines caused by the user’s violation of parking rules;
• issues with the user’s device;
• geolocation, Bluetooth, camera, or network errors;
• temporary unavailability of the Service;
• indirect losses, loss of profit, or reputational damage.

Nothing in these Terms limits URBIX’s liability where such limitation is prohibited by applicable law.

19. Consumer Rights

If the user is a consumer in the European Union, they may have mandatory rights under applicable consumer protection law.

These Terms do not limit consumer rights that cannot be excluded or restricted by contract.

In the event of a conflict between these Terms and mandatory provisions of applicable law, such mandatory provisions shall prevail.

20. Changes to the Terms

URBIX may update these Terms from time to time.

In the event of material changes, URBIX will try to notify users through the website, application, email, push notification, or another available communication channel.

Continued use of the Service after the updated Terms enter into force constitutes acceptance of the updated version.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of Portugal, unless mandatory provisions of the laws of the user’s country of residence provide otherwise.

In the event of a dispute, the user should first contact URBIX in an attempt to resolve the matter amicably: support@urbix-x.com

If the dispute cannot be resolved amicably, it shall be considered by the competent court in accordance with applicable law.

22. Contacts

For questions related to use of the Service, payments, account, complaints, or these Terms, the user may contact:

URBIX, LDA
Rua Prudêncio Franco da Trindade, 4
2655-344 Ericeira, Lisboa, Portugal

Support email: support@urbix-x.com